Return Policy

Return Policy Refund & Replacement 

Our jewelry products are made to order just for you! We're unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you!

We do not offer refunds for any orders placed, except for the following situations:

• You have requested cancellation of an order that is "In Production" and our support team were able to grant that cancellation request.
• If we're unable to replace an item under the remakes process, for example, because a product was discontinued.

Order Cancellations

Because all pieces are made to order and the crafting of each piece begins shortly after an order is placed, we require cancellations to be made within 24 hours of purchase.

If you are within this time frame and want to cancel your order please email us at support@craftmerci.com  with the subject line: "CANCEL MY ORDER".

Please also include your name, shipping address, and order number and we will process the cancellation as soon as possible.