HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 3-5 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following time frame:
These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
I DIDN'T RECEIVE MY ORDER
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
For USA domestic orders, you have the option of Express order processing at checkout. This will priorities your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
CANCELLATION & EXCHANGES
What is your 100% Happiness Guarantee?
at Craftmerci, our policies are centered around the satisfaction of our customers. To ensure every customer receives a positive, risk-free shopping experience with us, all purchases are covered by our Happiness Guarantee. Meaning that if you are not completely satisfied with your order within 60 days of delivery, Simply contact our customer support team at support@craftmerci with the subject line: “RETURN” and include your Name, Order #, and the reason for returning.
If your return is due to a packaging error or product defects, we will cover the cost to return the item. However, if the return is for reasons other than the ones stated, we just require that you cover the cost of shipping the item back to us and we will provide you with a full refund.
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.
How Secure is my personal Information?
We know your privacy is important, especially when shopping online. We assure you that all of your data will be handled with complete confidentiality and is encrypted with SSL (Secure-Socket-Layer) secured server software. The encrypted information of your order (your name, address, credit card information or banking details) cannot be accessed or read by any third party without your consent. In addition, all credit card payments will also be verified through the 3D secure authentication protocol to ensure safe payment processing.
Still need a Support?
If we still haven't answered your question, please send us an email to support@craftmerci. and we will get back to you withing 48 Working Hours.